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An issue tracker shaped like how a SaaS team actually ships

Flocci Projects fits SaaS teams because it models the whole intake: Epics for initiatives, Features and Improvements for the roadmap, Bugs for what production sent back, and Tasks for everything else — all on one board, in one sprint, competing for the same capacity, with velocity to keep the commitment honest.

Who this page is for: Product and engineering teams building and running a SaaS product.

A SaaS team's queue is heterogeneous in a way a project team's is not: this sprint contains a roadmap feature, two customer-reported bugs, a performance improvement and a migration task. Splitting those across tools guarantees that the roadmap looks healthy while the actual sprint is eighty percent unplanned work. Five typed issues on one board make that visible in a filter rather than a quarterly surprise.

Epics give the altitude. Group the stories of an initiative under an Epic and progress rolls up, so a stakeholder sees 'billing revamp' moving while the team works at issue level — and sprint planning pulls stories rather than epics, which is the discipline that keeps sprints finishable. Labels and priorities carry the second axis: which customer, which severity, which release.

Then the operational reality: a bug arrives, the board updates on everyone's screen instantly over the websocket, the comment thread with @mentions holds the diagnosis, and the activity history records who changed the priority and when — which is the artefact you want during a post-incident review. When the issue is a spec question, the Links panel attaches the Library wiki page instead of a pasted URL, and when it has a hard external date, it goes onto Flocci Calendar.

What you get

Five issue types — Task, Bug, Feature, Improvement, Epic — on one board
Epics group related issues so initiative progress rolls up
Priorities, labels and due dates for severity, customer and release axes
Realtime updates and threaded comments with @mentions for incident triage
Attach the Library spec page; push hard dates onto Flocci Calendar

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Frequently asked questions

How do I balance roadmap work against incoming bugs?

Put both in the same sprint with the same point budget. When bugs and features compete for one capacity number, the trade-off is explicit at planning time instead of discovered at sprint end — and the status distribution and velocity trend show you how much capacity defect load is actually consuming.

Does Flocci Projects support epics properly?

Epic is one of the five issue types and related issues roll up to it, giving stakeholder-level progress while the team works at issue level. What it is not is a full portfolio hierarchy with initiatives above epics — one level of grouping, deliberately.

Is there a public roadmap or customer-facing view?

No. Boards are visible to members of the organization only; there is no public roadmap page or customer portal. Teams that need one usually publish a curated page in the Flocci Library wiki instead.

Can we track releases?

Use labels for release tagging and Epics for the initiative — there is no dedicated release or version object with its own report. If formal release management is central to your process, a heavier tracker will serve you better.